I downloaded the app after the site implied for more details, get an account, get the app! Determined not to miss it, I fell for it and downloaded the app, BUT the information provided was exactly the same as just tracking the regular way. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. I really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. And ALWAYS late/delay when it comes to deliver a shipment. Again, like I said, NOTHING for the notifications, no updates at all, and no communication. Or at least if I get notified by a text right away because that was the option I chose to be notified if there’s an exception for a delivery, or there’s something happening and is unable to deliver. They could’ve have contacted or something in order to get inside and deliver some packages. The only thing it says on the tracking category was “out for deliver since 6:50 AM”. I’ve been home all day and I had no idea where my package was. After the estimated day that my shipment was supposed to be delivered, I went back to check up on the app again, out of no where it says that “the delivery was unable to deliver” at 6 PM when at that time, I got NOTHING for the notifications. Just because the gate at my residence was closed (and the apartment staff is off work), doesn’t mean you cannot come in…? That was only around 5-6:00 PM, when in fact, I know that FedEx is always out of deliver until 9-10:00 PM. No notifications, no updates, and no communication at all. Before the shipment was even shipped, I requested all the notifications as much as possible so I can get the real time updated status even if home or not home. This isn’t the first time that this happened to me with FedEx. No notifications and no communication at all This will let you scan barcodes, find nearby drop-off locations, and get instant status updates.įor the last several FEDEX deliveries to me, at the last minute on the projected delivery date, the FEDEX website will switch from the projected time and date to pending ! When accessing the automated FEDEX system or even speaking to a service representative, all you get is some obscure reply ! I’m a retired Postal Service maintenance technician and the USPS and UPS have far better updates and customer service results and responses ! I WILL NO LONGER make anymore online orders if the vendor is using FEDEX’s crappy delivery services ! I’m 67 years of age and fairly tolerant and understanding of changing delivery obstacles, but FEDEX has become consistently unreliable and for lack of a better term lousy and crappy delivery service !! This scathing review will not even faze or even shame FEDEX into improving their crappy delivery service to its customers !!! Hopefully and with any luck, FEDEX will start losing customers ! I’m willing to bet that I do not even receive an inquiry from FEDEX asking what they can do to constantly failing the customers !!! Maximize your FedEx experience by allowing the following permissions: Location, Camera, and Push Notifications.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |